Irregular Choice Reviews

Wonderful service. I'd been after a pair of shoes that had been sold out on their website. On contacting them by email they found a pair in their Carnaby Street shop and the shoes were with me just a couple of days later. The staff were very helpful and friendly. I've long been a customer of Irregular Choice and they never disappoint.

My favourite shoes! Love their unique design and quality. Ordered several times from Irregular Choice and never had an issue. Thanks!

I bought some boots in a size too small. I emailed the company and got a swift reply. After a photo of the soles to prove I hadn't worn them, they sent me the form for an exchange. I sent the shoes back via post, after the shoes arrived I quickly got an email saying they'd received the parcel + form and they would be sending the exchange asap. It didn't take long to arrive.
Amazing designs, awesome shoes and A++ customer service, can't recommend them enough to friends

The designs and quality of the shoes are great, Ive been following their instagram and also I have been to their online store and physical store in Birmingham. The customer service is okay, but I think they could be more attentive to the people that walk into their store. Thats why I only give them 4 stars. Other than that, I love the creativity of their shoes!

Online Customer service is terrible. I ordered for Saturday delivery didn’t receive on Saturday then it was BH. No number to call. Didn’t receive on Tues either. Received an email back saying as a ‘gesture of goodwill’ they would refund my next day delivery charge! like they were doing me a favour!! I should receive tomorrow but when I tracked tonight it still says DPD are waiting for parcel! No idea when I will get it and if I will get it. Request twice for a call back, nothing. This is the 2nd issue I have had in the spaces of a few weeks. I wouldn’t order again unless I want to feel let down and disappointed!

The level customer service I recieved from Simon at Irregular Choice (Brighton) was exemplary.
Simon was helpful, courteous and went the extra mile . . .
What he didn't know is that I already had a pair of IC's, which I bought online . . . but were faulty and head office said there wasn't any more available.
In a Facebook group, I was advised to call the Brighton store . . . and I am so glad I did.
Simon answered the phone and was really friendly, he said that he thought he had a pair of wishing stars in a 42. Simon went on to say that he would physically go and check, check they were OK and call me back.
A couple of minutes later my phone rang and Simon gave me the best news ever . . . They had a pair.
Simon took payment and said he would post them out to me.
He really made my day, week even year and turned what was disappointment, from my original pair ordered online, to the best day ever!!!
The shoes arrived yesterday and they are fabulous ????
Thank you soooo much

Love love love my IC’s!
Super fast delivery - just wish sizing was clearer!